Billing Policy
I. Subscription instructions
(1) Free trial period
If the selected subscription plan includes a free trial, you will receive a 3-day trial period after subscribing, during which you can access all Picsman features without being charged. At the end of the trial period, the subscription will automatically begin and the system will charge you, unless you cancel during the trial period. Once the paid subscription begins, it will automatically renew at the end of each billing cycle unless you cancel it manually.
(2) No free trial period
If the selected subscription plan does not include a free trial, your payment will be charged immediately upon confirmation of the subscription. Once the payment is successfully processed, you will have full access to all Picsman features. The subscription will automatically renew at the end of each billing period unless you cancel it before the next billing date.
II. Get a refund
After completing the purchase, no refunds are supported except in special circumstances. If you need a refund for the following reasons, you can contact us and provide a reasonable explanation for the refund:
• Compatibility issues between our app and the customer’s hardware, which cannot be resolved by our technical department.
• Other major technical problems that cannot be resolved.
• Incorrect purchases and requests for replacement with other products from our product list.
• Repetitive purchases due to platform errors.
• Even after contacting our support center, the account cannot be activated.
III. Cancelling your subscription
You may cancel your subscription at any time. After cancelling your subscription, your subscription will continue until the next billing date.
(1) Purchase from the website
If you purchase from our website, you can cancel your subscription through the following steps:
1. Open the website homepage and click your profile photo in the upper right corner.
2. Click the "Your Subscription" button to enter your subscription page.
3. Click the "Cancel Subscription" button.
4. After confirming your subscription information, click the "Cancel" button and your subscription will be cancelled.
(2) Purchase from the APP
If you purchased from our APP, you can cancel your subscription according to the methods provided by Apple and Google Play:
IV. Contact us
If you have any questions or concerns about this Picsman Refund Policy, please contact us at: support@picsman.ai